Frequently Asked Questions
Totally! All online payments are processed via Paypal website which uses industry-leading technology to keep your information safe. Your data are automatically encrypted using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You bet! It is possible to go through the Paypal Checkout Process using your credit card without having to sign up for a Paypal account. After completing your payment, you will have an option to create an account with Paypal for future purchases.
Nothing to worry about! You can choose any of our offline / over-the-counter payment options such as:
- BDO Cash Deposit / Online Fund Transfer
- BPI Cash Deposit / Online Fund Transfer
- Security Bank Cash Deposit / Online Fund Transfer
- Metrobank Cash Deposit / Online Fund Transfer
- UnionBank Cash Deposit / Online Fund Transfer
- Cebuana Lhuillier Remit To Account / Palawan Express Padala To Bank (May Not Be Available In Some Areas)
- Cash On Delivery - Metro Manila
For detailed instructions, please refer to the Payment Methods page.
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Ouch! That happens! Some items fly off the racks really fast but we occasionally restock. Good heavens, you can sign up for a back-in-stock notification!
- Just input your email address on the "Out Of Stock" box on the product page, then hit the Notify Me button.
That’s it! You’re already signed-up! As soon as the item returns to stock, you will receive a notification via email. Be sure to add hello@shopcopper.com to your contact list so your message won’t end up in your spam folder. You may also visit our Back In Stock page to view items that have been restocked.
You can count on it! Reservations go for a maximum of 2 days (excluding weekends and Holidays), but we understand that schedules can be unforgiving at times. To extend reservation for your order, simply send us a message at hello@shopcopper.com
Keep in mind that once an order’s reservation has been extended, strictly no cancellation or modification will be allowed. Non-payment of extended orders may limit your future extension requests from being granted.
**To know more about Reservation Period (i.e. what's counted as a business day per each payment method) please visit the How To Order page.
No worries! You can still edit the items on your order as long as you have not yet settled payment for it (and payment method is not COD). Simply email us at hello@shopcopper.com with Change Order as your subject. Please provide your Name, Order Number, and the items you want to add/remove. Change requests are subject for approval.
Surely! For instructions on how to settle payment using your new payment option, you may refer to the Payment Methods page. Kindly email us at <hello@shopcopper.com> if you decide to use Paypal as your new payment option - or you may directly create a new order and choose Paypal during checkout.